Completed Requests by Completion Reason
Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.
It is a horizontal bar chart which, by default, shows the number of requests that were completed with a specific completion reason over the past 3 months.
This report can provide interesting insights into how request are completed, especially when it is filtered by customer organization, service provider, service, team, category, etc.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.