The report ‘Completed Changes by Completion Reason‘ has been added to the ‘Reports’ section of the Analytics console. It is not terribly special, but it should help organizations when they review their completed changes.
Especially since the addition of the two extra completion reasons, this report should be a good starting point when looking for ways to make the change management process more consistently effective.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.