Insights & updates from our experts
Change Calendar Option Added to Actions Menu in Records Console
When a view is opened in the Records console and a record is selected in this view, it is now possible to open the Change Calendar. This can be done by pressing the Actions button in the toolbar and selecting the ‘Change Calendar’ menu option.

This opens the Change Calendar with the relevant service already selected.

The ‘Change Calendar’ option of the Actions menu is now also available in the Service Desk console.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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