Insights & updates from our experts
An enhancement of the in and not in operators of the automation rules have been made. Until now, these operators only accepted a comma separated list, as demonstrated in the expression check1 in the screenshot below. These were then always interpreted as either numbers or strings. Now, the input can also be an array of variables that are interpreted within the current context, as in the expression check2.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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