Insights & updates from our experts
Whenever Xurrent sends out an email notification to someone about a record such as a request or task, an entry is added to the audit trail of this record. This feature was implemented some time ago so that it is easy to check whether someone, or a whole team, was notified via email.
This feature has now been extended beyond email notifications. A distinction is no longer made between the email that Xurrent sends out and the entries Xurrent inserts into someone’s Notifications Center. Any notification now causes an entry to be added to the audit trail of the record for which the notification was generated.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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