Whenever Xurrent sends out an email notification to someone about a record such as a request or task, an entry is added to the audit trail of this record. This feature was implemented some time ago so that it is easy to check whether someone, or a whole team, was notified via email.
This feature has now been extended beyond email notifications. A distinction is no longer made between the email that Xurrent sends out and the entries Xurrent inserts into someone’s Notifications Center. Any notification now causes an entry to be added to the audit trail of the record for which the notification was generated.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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