In the views of the Records console, the color behind the targets of requests, problems and tasks now varies depending on how close they are to their due date. The colors and thresholds in these views are exactly the same as in the Inbox views.
For those of you who are interested, the exact thresholds are:
more than 60 minutes from target
between 60 minutes from target and 20 minutes from target
between 20 minutes from target until target
over target
We have done something similar for the Target column of the views that list the changes and releases.
Because the life cycles of changes and release are typically longer, their thresholds are a little different:
more than 24 hours from target
between 24 hours from target and 4 hours from target
between 4 hours from target until target
over target
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.