A new report has been added to the ‘Reports’ section of the Analytics console, called ‘Registered Requests by Site’. This report shows the number of requests registered in a given time interval, grouped by site.
In the example above, the results are grouped by request category, but they can be grouped by 50 different attributes. One of those is Source. The already existing reports ‘Completed Requests by Site’ and ‘Open Requests by Site’ can now also be grouped by Source. This makes it possible to easily see if requests were created from the Xurrent user interfaces, from inbound email or from any other source.
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Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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