Insights & updates from our experts
A new report has been added to the ‘Reports’ section of the Analytics console, called ‘Registered Requests by Site’. This report shows the number of requests registered in a given time interval, grouped by site.

In the example above, the results are grouped by request category, but they can be grouped by 50 different attributes. One of those is Source. The already existing reports ‘Completed Requests by Site’ and ‘Open Requests by Site’ can now also be grouped by Source. This makes it possible to easily see if requests were created from the Xurrent user interfaces, from inbound email or from any other source.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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