AI-powered ITSM for the modern enterprise
AI-native Incident Management for the Modern Enterprise
Unified, future-forward IT Operations
AI-powered MSP service delivery
Unified ESM platform built for collaboration
Unified IT operations and service management
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
AI-driven incident management
Secure multi-organization collaboration
No-code AI-powered orchestration
Secure, API-first integrations
Real-time insights, 400+ reports
Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.
Request, manage, and track service needs anywhere, on any device.
Enhance service requests and optimize collaboration for faster resolution
Streamline article creation, boost efficiency, improved problem resolution.
Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.
Connect Xurrent® with other solutions and platforms
Real customer results with ITSM
Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.
Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.
India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.
Insights & updates from our experts
Xurrent CPO Phil Christianson shares why Spark 2026 is the year we hand Enterprise customers live beta access to our built-in iPaaS integration platform.
On-call has a problem and this blog talks exactly about that. It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.
How engineering teams use Xurrent IMR's GitHub integration to close incidents before they become postmortems.
Upcoming and recorded webinars from our experts.
When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again
In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.
In this session, we will share what we have learned from using Xurrent to support our own internal operations, and how that experience has shaped our view of what truly works when rolling out ESM across an organization.
Quick-reference guides to Xurrent features
Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.
See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.
Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.
Expert ITSM & automation insights
The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.
Your step-by-step guide to extending service management across the enterprise
The GigaOm Radar 2026 analyzes 21 leading ITSM platforms on strategy, execution, and market viability. Read the full report and see competitive rankings.
Stay up to date on new features and updates.
ITSM product updates for April 2026 including AI Usage reporting, CMDB Health expansions, smarter Request Classifier intent detection, and configurable Self Service widgets.
Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a plain-English conversation without leaving your chat window.
What's new in Xurrent IMR this quarter: a rebuilt ServiceNow integration, an MCP server for Claude, Noise Reduction for alert grouping, and Jira and Slack workflow actions.
Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.
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AI-powered service management
AI-native incident management and response
Find out from our customers all over the world how Xurrent can help you transform your service management.
