Requests Registered in Self Service

Another useful report has been added to the ‘Reports’ section of the Analytics console. This new report tracks the number and percentage of requests that are submitted using Xurrent Self Service over time. It is called Requests Registered in Self Service.

This report makes it easy for organizations to see whether their ‘shift-left’ initiative is actually getting more of their people to submit requests using in the self service portal, rather than calling the service desk or sending email.