Product Update
Removing Old Notes
When sensitive information was accidentally included in a note or one of the noteβs attachments, it is possible for an administrator to delete this note, provided it was added less than 14 days ago (see the blog post Delete Notes).

To allow older notes to be removed, the account owner is now allowed to remove any note from a person who is registered in the ownerβs account, regardless of how long ago this note was added. This expansion of the account ownerβs capabilities was implemented to help organizations ensure GDPR compliance.