Product Update

New Filter Option - Is Not

Carlyn Manly
2019-04-14
1 Min Read

The ā€˜is not’ filter option has become available for views, reports and dashboards. It was already possible to, for example, filter a requests view by the organization of the requester.

Request view filtered by organization

The ā€˜is not’ filter option makes it possible to adjust a filter so that the records that have a specific option selected in them, or which are related to a specific record, are excluded from the view, report or dashboard. A mouse click on the word ā€˜is’ allows the user to change it to ā€˜is not’.

Request view filtered by organization using is not filter

Below is another example. This is a requests metric report that uses the ā€˜is not’ filter option for the impact, service and status filters.

Open requests report with is not filters

Switching from ā€˜is’ to ā€˜is not’ immediately updates the view, report or dashboard, so there is no need to refresh after toggling this filter option.