Knowledge Article Usage in Self Service

Xurrent now keeps track of the number of times each knowledge article is opened in Xurrent Self Service and the Xurrent App. This data is used to produce the ‘Knowledge Article Self Service Usage’ report, which can be found in the Analytics console.

This report makes it possible for support organizations to see how often their knowledge articles are consulted by end users. This is yet another report to help organizations track the effectiveness of their Knowledge Management process.