Product Update

Include a Video

Carlyn Manly
2017-12-23
1 Min Read

Many people have asked for the possibility to add a video to a knowledge article, a task template, or a request. A short video can be very helpful when providing instructions or showing the effects of a software bug.
That is why every field that allows you to add inline images, now allows you to also embed videos. These rich text fields offer a text formatting bar. Pressing theΒ ImageΒ button in this bar now allows you to add an image or aΒ video.


You can upload a short video (up to 20MB) by dragging and dropping it onto the dialog. Or you can use the β€˜Insert from URL’ option to enter the hyperlink of a longer video.


The β€˜Insert from URL’ option makes it easy to share videos that are hosted on video sharing sites like YouTube or Vimeo. And the β€˜Media Library’ option can be used to select a short video file from the Media Library.


Rather than using theΒ ImageΒ button of the text formatting bar, you can also simply drag and drop a small video file in the text field to embed it.
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