Product Update

Filter Requests by Creator

Carlyn Manly
2019-08-28
1 Min Read
The Creator filter for request views and reports

Customers have asked for the ability to filter requests by the person who created them. The creator of a request can be an enterprise employee who submitted a request using the Xurrent App or Xurrent Self Service, a service desk analyst who registers requests when enterprise employees contact them for help, or a support specialist who identified an issue or needs some assistance.

To provide this ability, the filter โ€˜Creatorโ€™ has been added. This filter can be applied in any request view or report.