Product Update

Average Time to SLA Response Reports

Carlyn Manly
2020-02-27
1 Min Read

Because most support organizations are not only tracking their SLA resolution targets, but also their SLA response targets, the following three reports have been added to the β€˜Reports’ section of the Analytics console:

  • Average Time to SLA Response by Request Category
  • Average Time to SLA Response by Service
  • Average Time to SLA Response
Average Time to SLA Response by Service report

A similar set of reports was already available for SLA resolution targets.