10 More Reports

New reports continue to be added to the ‘Reports’ section of Xurrent’s Analytics console.
This week, the following 10 reports have become available:

• Open Requests by Service Instance
• Completed Requests by Service
• Completed Requests by Impact
• Completed Requests by Organization
• Completed Requests by Service Instance
• Completed Requests by Site
• Active Problems by Service
• Solved Problems by Service
• Open Changes by Service
• Completed Changes by Service

By default, the reports with completed requests, problems and changes include the records that were completed during the past 3 months. By clicking on this default date range it is possible to set a custom date range.