Visualization of Number of Grouped Requests
When multiple requests are grouped into one request group, that request group contains a section ‘Grouped Requests’, which is collapsed by default. Because the number of requests that are grouped together can be an indication of the severity of the incident, or the popularity of an RFC, the total number of grouped requests is now visualized. This simple improvement ensures that specialists no longer have to open this section to see how many requests there are in the group.
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Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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