Insights & updates from our experts
Visualization of Number of Grouped Requests
When multiple requests are grouped into one request group, that request group contains a section ‘Grouped Requests’, which is collapsed by default. Because the number of requests that are grouped together can be an indication of the severity of the incident, or the popularity of an RFC, the total number of grouped requests is now visualized. This simple improvement ensures that specialists no longer have to open this section to see how many requests there are in the group.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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