Most of the email templates in Xurrent are available by default, but those that are necessary to send emails from requests, workflows, and other record types must first be created by an account administrator or account designer. It is even possible to create several of such email templates for one record type. This can be useful to send emails from specific templates to specific recipients, to include different email template fields in public emails than in internal emails, or even to cater to different email integrations. It is now possible to select a default email template per record type, so the right template is already selected for the most likely scenarios.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.