Insights & updates from our experts
Restricting Content from External Sites
A new security enhancement had to be added. This enhancement is unfortunate, but necessary. It limits the ability to include URLs for images or videos from external sites.

Users will notice this when they are trying to add an image or video in a rich text field (such as the Note field of a request) by inserting a URL.
For videos, an exception has been made for YouTube and Vimeo. Those sites have been whitelisted. And naturally it is still possible to include content from the Xurrent Media Library or by simply pasting it in rich text fields.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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