Restricting Content from External Sites
A new security enhancement had to be added. This enhancement is unfortunate, but necessary. It limits the ability to include URLs for images or videos from external sites.

Users will notice this when they are trying to add an image or video in a rich text field (such as the Note field of a request) by inserting a URL.
For videos, an exception has been made for YouTube and Vimeo. Those sites have been whitelisted. And naturally it is still possible to include content from the Xurrent Media Library or by simply pasting it in rich text fields.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.