Reservations make it possible for organizations to allow their people to reserve certain configuration items for a period of time. A configuration item can obtain a certain status, however, that no longer allows it to be reserved. That is the case for CIs with the status ‘Lost or Stolen’, ‘Archived’, ‘Removed’, or ‘To Be Removed’. As of now, configuration items that have the status ‘Undergoing Maintenance’, ‘Broken Down’ or ‘Being Repaired’ are also not available for reservation.
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Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.