It was already possible to specify the email address used in the From field of emails sent by Xurrent to the customers of an organization. Now it is also possible to configure the Reply to field for the outbound email service.
The reason why an account administrator would want to set this to an email address of the account, instead of the default ‘Xurrent’ address, is for phishing awareness. Although replies to such emails are directed to the correct addresses, users may be confused when they reply to an email coming from 'support@yourdomain.com' and then see 'yourdomain@mail.Xurrent.com' in the header.
The Reply to email address field has been added to the ‘Email Policy’ section of the Settings console.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.