In recent enhancements, it has become possible to relate invoices to projects, and after that to changes, contracts, service level agreements and first line support agreements. Soon, it will also be possible to link an invoice to configuration items (CIs). As it will be possible to link several CIs to one invoice, the ‘Subject’ column on the ‘Invoices’ view, that shows the name of the record an invoice belongs to, is now substituted by the ‘Service’ column, showing the service the records that are linked to the invoices are related to.
For contracts and FLSAs, that are not related to a service, the ‘Service’ column in the ‘Invoice’ view is empty. Note that invoices still contain the same information, so imports and exports of invoices still function the same way they did before.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.