Especially for enterprise organizations and MSPs, executed automation rules can originate in various accounts. For people tasked with troubleshooting, it can sometimes be challenging to identify the account where the rule was defined. When an automation rule is executed in a different account than the one a record is viewed from, and the user has the account administrator role in both accounts, an account postfix is now shown in the automation trail.
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Managing risks and delivering successful AI-driven outcomes at the Service Desk
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