Insights & updates from our experts
It is now possible to access the creation date of a configuration item with automation rules. This can be useful if certain checks need to be executed on configuration items depending on their age, as in the example below.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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