The assignments in the inbox could already be filtered by the Agile board on which they were placed. Now it is also possible to filter these requests, problems, and tasks by a specific column of an Agile board. This can give more flexibility to specialists when deciding which team assignment to pick up, or give a quick overview in organizations that work with multiple agile boards with similar columns.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.