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Add Note Allows Internal And Public Notes

December 23, 2021
Patrick Bakker
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Patrick Bakker

When an end user in Xurrent Self Service registers a new request or opens a request in which the user is mentioned after the request had been closed, the Add Note button is shown.Ā  Clicking that button opens a Note field.

Self Service add note

Under this Note field the option ā€˜Add internal note…’ is now offered, just as it is under Note fields in other parts of the user interface.Ā  For accounts that have the ā€˜Strong privacy’ option selected in the ā€˜Account Settings’ section of the Settings console, this behavior is reversed:Ā  The Internal note field is now opened, with the ā€˜Add public note…’ option made available under it.

Self Service add internal note