When an end user in Xurrent Self Service registers a new request or opens a request in which the user is mentioned after the request had been closed, the Add Note button is shown. Clicking that button opens a Note field.
Under this Note field the option ‘Add internal note…’ is now offered, just as it is under Note fields in other parts of the user interface. For accounts that have the ‘Strong privacy’ option selected in the ‘Account Settings’ section of the Settings console, this behavior is reversed: The Internal note field is now opened, with the ‘Add public note…’ option made available under it.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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