Automation rules have just been made a bit more powerful for operations on arrays. So far, it was only possible to select the first (array[first]), last (array[last]), or a specific (array[3]) item in an array. It is now possible to access array items using variables (array[var]).

Designers and administrators are likely to use this for a broad range of use cases. One of them could be the creation of a round-robin scheduling system, where members of a team get specific tasks assigned in turns, or at random.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
News
Press Release
Performance
Enterprise

Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise

