Product Update
Track Targets Met and Violated Over Time
There were already several reports on SLA performance, but all of those horizontal bar charts and pie charts show the performance for a single date range that the user can specify.Β Because it might also be useful to see this information over time, the following reports have been added:
- Finished Tasks Completion Targets Met and Violated Over Time
- SLA Resolution Targets Met and Violated Over Time
- SLA Resolution Targets Met by Impact Over Time
- SLA Resolution Targets Violated by Impact Over Time
- SLA Response Targets Met and Violated Over Time
- SLA Response Targets Met by Impact Over Time
- SLA Response Targets Violated by Impact Over Time
