Product Update

Track Targets Met and Violated Over Time

Carlyn Manly
2020-02-01
1 Min Read

There were already several reports on SLA performance, but all of those horizontal bar charts and pie charts show the performance for a single date range that the user can specify.  Because it might also be useful to see this information over time, the following reports have been added:

  • Finished Tasks Completion Targets Met and Violated Over Time
  • SLA Resolution Targets Met and Violated Over Time
  • SLA Resolution Targets Met by Impact Over Time
  • SLA Resolution Targets Violated by Impact Over Time
  • SLA Response Targets Met and Violated Over Time
  • SLA Response Targets Met by Impact Over Time
  • SLA Response Targets Violated by Impact Over Time
SLA Resolution Targets Met and Violated Over Time report