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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Service Desk Manager

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  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Service Desk Manager

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Service Desk Manager

Service Desk Managers can maintain request templates, delete notes within 14 days, address dissatisfied requesters, and manage broadcasts.

A user whose Person record is linked to the Service Desk Manager role of an account is able to maintain (add and edit) the request templates of that account.

Service desk managers can also delete notes, up to 14 days after they were written.

In addition, someone with the Service Desk Manager role of an account is able to set requests with a dissatisfied requester of that account to ‘addressed’ using the Addressed toolbar button.

Lastly, a service desk manager is also able to add and edit broadcasts.

The Specialist role is a prerequisite for the Service Desk Manager role.