Product Update
Broadcasts to All Users
An extra visibility option has been added for broadcasts. It is called โPeople covered for any of our service instancesโ. This option makes it easy for a service provider organization to broadcast a message to all of its customers (i.e. including the external customers that have their own Xurrent account).
When you select this new option, every person who is covered by an SLA for at least one of your support organizationโs services will see the broadcast.