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  4. Service Insight
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Service Insight

The Service Insight dashboard provides an overall picture of an organization’s service landscape.

The Service Insight dashboard provides an overall picture of an organization’s service landscape. It is mainly intended for senior management, and provides the user with a dashboard for each of the organization’s services at a glance, including SLA trends, customer satisfaction, user ratings, cost, and compliance risks.

The Service Insight Fields page provides field interpretation guidelines for each field of the Service Insight dashboard.