AI-Powered On-Call Management

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Discover the features that power every step of your incident response

Connect your entire stack

Seamlessly integrate with over 150+ monitoring and observability tools like Datadog, AWS CloudWatch, and Prometheus.

Instant ITSM Sync

Incidents flow automatically from your service desk tools like Xurrent ITSM and ServiceNow directly into IMR.

Spot the signal in the noise

Aggregate alerts from across your entire infrastructure so you never miss a critical failure hiding in the clutter.

Smart On-Call & Escalation

Hit your on-call schedules and Escalation Policies (EP) instantly. Ensure critical alerts reach the right expert without waking the entire team.

Omnichannel Routing

Get notified wherever you are via SMS, automated phone calls, Slack, MS Teams, Google Chat, or Android/iOS push notifications.

Triage directly from Chat

Acknowledge the alert and take action without leaving Slack. Generate an AI summary of the payload, upgrade severity to P0, and add notes.

Automated War Rooms

Instantly spin up dedicated Slack/Teams channels and Zoom conference bridges the second a major incident is declared.

Service Catalog & Context

Instantly check your service dependency mapping and view similar past incidents so you aren't diagnosing in the dark.

Sera AI RCA

Let AI help you find the root cause directly inside your ChatOps tools. Update stakeholders via Status Pages in a single click, triggering automated workflows while you fix the code.

Automated Status Pages

Once the incident is resolved, Xurrent IMR automatically updates your external Status Pages so customers and stakeholders know you're back online.

Seamless Task Sync

Post-incident action items are automatically pushed back to Xurrent ITSM or ServiceNow so no follow-up work falls through the cracks.

10-Second AI Postmortems

Sera AI automatically builds your RCA timeline from your remediation process—pulling in Slack threads, Zoom meeting notes, and system metrics—leaving you with a clear action plan to drive future reliability.

for Teams Who Never Stop Improving

Everything You Need for Modern Incident Management

A timeline calendar view of on-call experts for incident response.

On-Call Management

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Create fair, transparent on-call schedules that respect work-life balance. Intelligent escalation ensures critical issues reach the right expert without waking the entire team.

Reduced burnout

Faster escalations

Predictable rotations

Incident Response Workflows

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Coordinate cross-functional teams with built-in runbooks, incident roles, and real-time collaboration. Every responder knows exactly what to do and when.

Faster MTTR

Clear Accountability

Less Chaos

Incident response workflows dashboard filtered by active incidents.

Custom Alert Routing

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Route alerts based on time, service, severity, and team expertise. Ensure critical alerts always reach someone who can act, while filtering out the noise.

Right Alert

Right Person

Right Time

AI Alert Correlation

Alert fatigue burns out your best engineers and masks critical system failures. Xurrent IMR ingests the flood of data from your monitoring tools and uses AI to intelligently correlate related warnings, suppressing duplicate noise by up to 80%.

Workflow Automation

Don't rely on memory when the system goes down. Turn manual, chaotic reactions into predictable, automated workflows. Create custom response plays for specific services or incident types to execute instantly.

How Razorpay cut incident management costs by 60%

Processing over 3 billion transactions annually, fintech leader Razorpay needed flawless reliability.
Razorpay migrated over 500 engineers and a year's worth of historical data to Xurrent IMR in under a week.

Razorpay achieved massive results

60%

Reduction in incident management tooling costs.

25%

Improvement in engineering efficiency by eliminating manual reporting.

Zero alert fatigue by ensuring alerts only reach the specific engineer responsible for a service.

"Xurrent IMR's support team... went the extra mile by connecting us with a dedicated developer resource. Truly one of the easiest tooling migrations we have ever gone through."

Mudassir Razvi, Senior Engineering Manager - DevOps at Razorpay

Download the Full Razorpay Case Study