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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Managing IT Services
  3. Configuration Management
  4. Service Category Fields
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  1. Help
  2. Managing IT Services
  3. Configuration Management
  4. Service Category Fields
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Service Category Fields

Service categories organize IT services by defining their names, descriptions and visual identifiers.

The table below lists the fields of the Service Category form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Picture

The Picture field is used to add a picture or logo of the service category.

Click on the picture to enlarge it or to change it.

Name

The Name field is used to enter the name of the service category.

Description

The Description field is used to enter a high-level description of the type of services that are included in the service category.

This field allows basic text formatting.

Services

The Services field is used to select the services that are included in the service category.