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Xurrent IMR

AI-native incident management and response

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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual Agent On-call Management SLA Management Incident Management for ITSM

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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Success Stories

Real customer results with ITSM

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Pima Community College

See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.

Endeavor Communications

See how Endeavor Communications uses Xurrent IMR telecom status pages to proactively inform 9,000 members during outages.

Jungle Disk

Discover how Jungle Disk uses a Xurrent IMR public status page to build trust. Read the case study now!

Blog

Insights & updates from our experts

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A Note From the Road: What SPARK Taught Me About Time

During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

Root Cause Analysis: What It Is, How It Works, and Why It Matters

What Is a Status Page and Why It Matters for Incident Communication

Webinars

Upcoming and recorded webinars from our experts.

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Connected by Design: Xurrent iPaaS

Most ITSM platforms have an AI story. Very few have the integration layer that makes it real. Xurrent does - and it's included in the platform.

Keynote: O11y: The math you miss

An honest SRE talk about how more metrics quietly became less insight, and the back-to-basics fixes that turned it around.

One Platform. Every Stage of Your AI Journey

With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Whitepapers

Expert ITSM & automation insights

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The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

ESM Checklist

Your step-by-step guide to extending service management across the enterprise

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - June 2026 Product Updates

Our June 2026 updates introduce team involvement reports, asset management dashboard filters, quick replies improvements, dark mode readability fixes, and virtual agent panel dismissal.

Xurrent ITSM - May 2026 Product Updates

Our May 2026 updates deliver CMDB reconciliation queue renaming, automation rule RFC type and duplicate support, MCP directory account PAT support, Sera AI Studio for virtual agent configuration, a Licensed Users page, and session-wide notes controls for specialists.

The Xurrent MCP server is live. Here's what it does and how to get started.

Events

Join us online and in-person to dive into the world of Xurrent and ITSM at large

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Xurrent’s 2026 Partner Day

Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.

Don’t Miss: Xurrent’s SPARK 2026 Series

You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!

Serview 26

Experience Europe's #1 conference and trade fair for IT Service Management (ITSM) and beyond! From May 19 to 21, 2026, Seeheim-Jugenheim will be transformed into a hotspot for innovation and digital transformation.

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