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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

  1. Help
  2. Integrations
  3. iPaaS
  4. Work Performed Overview Dashboard

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  1. Help
  2. Integrations
  3. iPaaS
  4. Work Performed Overview Dashboard

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Work Performed Overview Dashboard

A high-level dashboard that monitors automated runbook execution, providing insights into job success rates, failures, and overall execution time.

‍Key Metrics Tracked through Work Performed Overview Dashboard :

  • Successful Jobs: Total number of automation runs that completed without error (Green).
  • Failed Jobs: Automation runs that encountered an error and stopped (Red).
  • Time Spent: The cumulative duration of automation execution, represented as a purple trend line.

          

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Filtering and Navigation

To isolate specific data, use the control bar at the top of the dashboard:

  • Global Filters: Filter by Solution UUID, Runbook UUID, or a specific Job context identifier to find specific automation instances.
  • Date Range: Select predefined ranges (1M, 3M, 6M) or use the custom date picker (e.g., Apr 2026).
  • Level Toggle: Switch the view between Solution level (grouped by integration) and Runbook level (individual workflow scripts).
  • Account Selection: Ensure the correct environment is selected (e.g., Xurrent Applications QA).

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Data Export and Troubleshooting

  • Exporting Data: Use the Export Data or Export All Data buttons in the top-right corner to download reports in CSV/Excel format for external auditing.
  • Identifying Failure Trends: If a solution shows a high failure rate (e.g., Alert Processing Pipeline with 50 failures), click on the solution name to drill down into specific error logs for troubleshooting.

       

      

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