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Service Management Platform

Unified IT operations and service management

Discover assets and keep your CMDB accurate, from any source.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Unified IT operations and service management

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

  1. Help
  2. Asset Management & CMDB
  3. Native Discovery
  4. Reference: What Discovery Collects
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  1. Help
  2. Asset Management & CMDB
  3. Native Discovery
  4. Reference: What Discovery Collects
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Reference: What Discovery Collects

The attributes Native Discovery reads over SNMP, SSH and WMI.

The attributes each protocol reads from a device. How these values are written into configuration items is controlled by the Mapping Sets tab.

ProtocolWhat the hub reads
SNMP (v1, v2c, v3)System identity (description, object ID, name, location, uptime); interfaces with MAC addresses, speed, status and IP addresses; chassis serial and firmware from the physical entity table; memory and device description from host resources; vendor, device type, model and operating system derived from the device; neighbor links from LLDP and CDP.
SSH (Linux and macOS)Hostname, operating system and kernel; manufacturer, model, serial, firmware and machine identity; network interfaces and, on Linux, LLDP neighbors; physical drives with health; CPU; memory and modules; chassis type and virtualization; filesystems; running services and listening ports; uptime and boot time; last login.
WMI (Windows)Identity; hardware; storage; network; installed software; patches; services; processes; scheduled tasks; local accounts; and signals that relate a host to other devices.

A class that a device cannot supply is left out rather than failing the whole device, which is normal on older systems.