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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Administration & Configuration
  3. System Setup & Settings
  4. Trash
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  1. Help
  2. Administration & Configuration
  3. System Setup & Settings
  4. Trash
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Trash

Administrators can view, restore, or archive records that have been moved to trash.

The Trash offers a list of all trashed records.

Administrators can use the action buttons Archive or Restore to archive or restore a trashed record. To archive or restore a task, the workflow or project to which the task belongs needs to be selected first so that the workflow or project can be archive or restored in its entirety.

Important:Records that reside in the trash for more than 28 days are automatically and irrevocably erased. After a record has been erased, it can no longer be restored!

The table below lists the fields of the Trash view and provides a short description of each field.

Field LabelUtilization Guideline
Trashed

The moment at which the record was moved into the trash.

Record type

The icon that represents the record type of the trashed record.

Name

The name, subject or title of the trashed record.

Trashed By

The name of the person who trashed the record. The text “System” is displayed if the record was trashed automatically by the retention policy.