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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Using the System
  3. Incidents & SLAs
  4. Translation Fields
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  1. Help
  2. Using the System
  3. Incidents & SLAs
  4. Translation Fields
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Translation Fields

Translation fields enable text localization across different languages in Xurrent records.

The table below lists the fields of the Translation form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Title

The Title field is used display the name, subject or title of the record from which the phrase is obtained.

Field

The Field field is used display the label of the field from which the phrase is obtained.

Phrase

The Phrase field is used display the text that is obtained from the field.

Translation

The Translation field is used enter the translation of the text that is displayed in the Phrase field.

If the field from which the phrase is obtained allows basic text formatting, then the Translation field also allows basic text formatting.