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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Administration & Configuration
  3. System Setup & Settings
  4. Tag Fields
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  1. Help
  2. Administration & Configuration
  3. System Setup & Settings
  4. Tag Fields
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Tag Fields

Tag fields help configure and manage tags for categorizing and organizing requests.

The table below lists the fields of the Tag form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Name

The Name field is used to enter a name for the Tag.

Disabled

The Disabled box is checked when the tag may no longer be related to requests. By disabling a tag, this tag is cleared from all requests it was related to.

Request count

The Request count field states the number of requests this tag is currently related to.