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Service Desk Analyst
Service desk analysts can register requests and manage person records within their assigned account.
A user whose Person record is linked to the Service Desk Analyst role of an account is able to register new requests for all people of that account. In addition, someone with the Service Desk Analyst role of an account is able to add and edit Person records in this account, but cannot assign roles to these people.
The Specialist role is a prerequisite for the Service Desk Analyst role.
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