1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Service Desk Analyst
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Service Desk Analyst
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Service Desk Analyst

Service Desk Analysts can register requests and maintain person records within an account.

A user whose Person record is linked to the Service Desk Analyst role of an account is able to register new requests for all people of that account. In addition, someone with the Service Desk Analyst role of an account is able to add and edit Person records in this account, but cannot assign roles to those people.

The Specialist role is a prerequisite for the Service Desk Analyst role.