1. Help
  2. Managing IT Services
  3. Problem Management
  4. Problem Manager
  1. Help
  2. Managing IT Services
  3. Problem Management
  4. Problem Manager
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Problem Manager

Problem managers handle and maintain problem records within their designated account services.

A user whose Person record is linked to the Problem Manager role of an account is able to maintain (add and edit) the problem records of that account.

A person with the Problem Manager role of an account can be related to one or more services of that account as their problem manager.

Problem managers are able to access the “Requests for Problem Identification” view in the Records console. The Reviewed toolbar button can be used by problem managers to manage the requests that are listed in this view.

The Specialist role is a prerequisite for the Problem Manager role.