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Calendar Fields

Calendar fields define time periods and availability schedules for service management.

The table below lists the fields of the Calendar form and provides utilization guidelines for each field.

Field Label	Utilization Guideline
Name	The `Name` field is used to enter the name of the calendar. Example: 24×7 except Sunday 8:00pm until Monday 5:00am
Disabled	The `Disabled` box is checked when the calendar may no longer be related to other records.
Active hours	The `Active hours` field is actually a set that is made up of the following three fields: Weekday The `Weekday` field is used to select a day of the week during which the calendar is to be active. From The `From` field is used to select the time at which the calendar becomes active on the weekday selected in the `Weekday` field. If the time starts at midnight, specify 12:00am or 00:00. Until The `Until` field is used to select the time at which the calendar stops being active on the weekday selected in the `Weekday` field. If the time ends at midnight, specify 12:00am or 24:00.
Holidays	The `Holidays` table field is used to select the holidays during which the active hours of the calendar do not apply.
Teams	The `Teams` table field lists the teams by which the calendar is used. Calendars are linked to teams to define their work hours.
Service offerings	The `Service offerings` table field lists the service offerings by which the calendar is used. Calendars are related to service offerings to define their service hours and support hours.