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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Assets, Products & Financials
  3. Assets & Reservations
  4. App Instance Fields
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  1. Help
  2. Assets, Products & Financials
  3. Assets & Reservations
  4. App Instance Fields
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App Instance Fields

App instance fields control the configuration and status of application integrations within customer accounts.

The table below lists the fields of the App instance form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Enabled

The Enabled box is only visible for customers. It is checked when the customer allows the app instance to function in the account of the customer. Checking this box enables the automation rules, webhook and application token of the app instance in the customer’s account.

Disabled

The Disabled box is only visible for the provider of the app instance. It is checked when the provider wants to prevent the app instance from functioning for the customer of the app instance. Checking this box disables the automation rules, webhook and application token of the integration instance in the customer’s account.

Suspended

The Suspended box is checked when either the provider or customer wants to disable the app instance, but the other party is allowed to enable it again. Checking this box disables the automation rules, webhook, application token of the instance in the customer’s account.

Suspension comment

The Suspension comment field is used to describe why the app instance was suspended.

Customer representative

The Customer representative is used to select the person who represents the customer of the app instance. This person must have the Account Administrator role in the customer’s account.