Sera is now your AI SRE teammate in Xurrent IMR. Meet Sera

Product

Products

Incident Alerting

Alert the right person, right away

On-call Management

Manage On-call schedules easily

Incident Response

Respond to incidents end-to-end from Slack

Post Incident Management

Enhance RCA with detailed and customizable postmortems

Stakeholder Management

Inform stakeholders about incident impact & progress

Custom Alerting Routing

Fine-tune incidents and suppress noisy alerts

Explore Xurrent IMR

Compare

The FullStack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Zenduty.

Time to Think
Outside the Atlassian Box

Discover Zenduty's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

The Preferred
Splunk On-call Alternative

Understand why users value Zenduty for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Retire The Pager
We'll be there for you.

Locked into PagerDuty or Opsgenie? We'll buyout your contract so you never pay for two tools at once.

Resources

Log In Schedule a Demo

Meet Your
AI SRE Teammate

Simplify complex scheduling, extract insights from payloads, get instant summaries, and generate postmortems effortlessly.

Meet AI SRE

Incident Alerting

Alert the right person, right away

On-call Management

Manage On-call schedules easily

Incident Response

Respond to incidents end-to-end from Slack

Post Incident Management

Enhance RCA with detailed and customizable postmortems

Stakeholder Management

Inform stakeholders about incident impact & progress

Custom Alerting Routing

Fine-tune incidents and suppress noisy alerts

Explore Xurrent IMR

Why Incident management software ?

Respond, resolve, and learn from incidents with ease using our reliable incident management software.

The FullStack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Zenduty.

Time to Think
Outside the Atlassian Box

Discover Zenduty's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

The Preferred
Splunk On-call Alternative

Understand why users value Zenduty for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Retire The Pager
We'll be there for you.

Locked into PagerDuty or Opsgenie? We'll buyout your contract so you never pay for two tools at once.

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI

ESM

Unified IT operations and service management

Explore

FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual Agent On-call Management SLA Management Incident Management for ITSM

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Industries

Use cases

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Real customer results with ITSM

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PopClub UPI

PopClub added Xurrent IMR on top of Datadog so critical alerts reach the service owner in under a minute, with P0 acknowledgment in 10 to 15 minutes.

Bajaj Finserv

Bajaj Finserv Health cut monthly reporting from 3 hours to zero and now acknowledges every incident in under 5 minutes with Xurrent IMR. Read how.

Pima Community College

See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.

Blog

Insights & updates from our experts

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Meet Sera, your AI SRE teammate

Sera lives inside Xurrent IMR, and it meets you where you already are: in the IMR app, in Slack, on your incident calls, and inside Claude through MCP. You don't need a new tab to live in during an incident.

The 2026 guide to AI SRE

Discover how AI is transforming Site Reliability Engineering in 2026. Learn automated triage, root cause analysis, incident remediation, and top tools.

Your engineers use AI to write more code. Where's the AI to fix it?

An SRE said this to me in a conversation, and it has stuck with me since: "The engineers now have AI to write code, and they're writing it three times faster than last year. Why don't I get any AI to fix the bugs all this code has generated?"

Webinars

Upcoming and recorded webinars from our experts.

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Jira Data Center is End of Life. What's Next?

For organizations that have spent years building and maintaining Jira Service Management Data Center, the upcoming end of life creates more than a migration project. It creates an opportunity to ask whether the ITSM environment you have today is the one you would choose to build today.

Meet Sera, Your AI SRE Teammate

Built to assist you at every step of your incident response.

Modernizing Beyond Ivanti Service Manager

If your organization is using Ivanti Service Manager, this webinar is an opportunity to step back and consider what you would want your ITSM environment to look like if you were designing it today.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent Manufacturing Solutions

Xurrent for Manufacturing

Xurrent for Charity / Not-for-Profit

Whitepapers

Expert ITSM & automation insights

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AI SRE Guide for Engineering Leaders

A 12-minute guide for engineering and operations leaders on giving your SREs an AI teammate, and bringing one in without losing control.

Building an IT Business Case — Guide + Templates

A practical guide — with free templates — for building IT business cases that speak the language executives fund.

The Service Desk Manager's ITSM Guide to Evaluation, Business Cases, and Contracting

A step-by-step playbook for every stage between "I think we need to switch" and a signed contract, written from both sides of the table.

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - October 2026 Product Updates

Our October 2026 updates bring time entry privacy for directory accounts, a browsable knowledge article library in Self Service, approving and rejecting tasks in Sera AI chat, team involvement in the GraphQL API, problem tasks, team mentions in notes, workflows in My Inbox, a native Microsoft Outlook connector for iPaaS, A4 dashboard PDF exports, agent scoping in Agent Designer, and more.

Our September 2026 updates introduce six Sera AI Agents, custom sign-in page branding, Self Service bulk inbox actions, project auto-translation, and new Jamf and ClickUp integrations.

Xurrent IMR - Q3 2026 Product Updates

We're just getting started with Q3. This post is a living document, and we'll keep adding new updates right here until the quarter ends on September 30th.

Events

Join us online and in-person to dive into the world of Xurrent and ITSM at large

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miniCON2026

Join us for a day of practical sessions, real conversations, and a happy hour on us.

Xurrent’s 2026 Partner Day

Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.

Don’t Miss: Xurrent’s SPARK 2026 Series

You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!

Support

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI