Team Fields

The Picture field is used to add a picture or logo of the team.

Click on the picture to enlarge it or to change it.

The Name field is used to enter the name of the team.

Examples:

• Service Desk
• Operations
• Network
• Database Administration
• Unix Servers
• Application Development

The Disabled box is checked when the team may no longer be related to other records.

The Coordinator field is used to select the current team coordinator for the team. Only members of the team can be selected in this field.

The person who is selected in the Coordinator field will receive all of the team’s assignments (i.e. requests, problems and tasks) that are not assigned to a specific member in his/her inbox. Note, however, that not all teams work with a coordinator whose role it is to distribute the team’s workload among its members. When the Coordinator field is left empty, all of the team’s assignments that are not assigned to a member will be listed in the My Inbox of each member of the team.

The Auto-assign box is checked when requests should be automatically assigned to the members of the team, based on an algorithm that includes out-of-office, away settings, work hours, team hours, holidays and targets. This setting can be used both with and without a team coordinator.

The Manager field is used to select the manager or supervisor of the team. This person is able to maintain the information about the team. The manager of a team does not need to be a member of the team.

The Configuration manager field is used to select the person who maintains the information about the configuration items that the team supports.

The Work hours field is used to select a calendar that defines the work hours during which the team is available for work on all types of assignments.

Do not include the hours during which the team is available only for incident resolution, or the maintenance windows during which the team will only implement changes.

The Time zone field is used to select the time zone that applies to the selected work hours.

The Remarks field is used to add any additional information about the team that might prove useful.

This field allows basic text formatting.

The Members table field is used to relate the people who are a member of the team.

The Agile board field is used to select the agile board of the team. Any work assigned to the team is automatically placed in the first column of the selected agile board.

The Allow inbound email directly to this team box is checked when an inbound email address needs to be made available for the team.

The Inbound email address field is used to specify an email address for the team. When an email is sent to this email address, a new request gets generated and assigned to the team. For more information about inbound email, please visit the Xurrent Mail API documentation.