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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Using the System
  3. Self-Service Portal
  4. Self Service Design Fields
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  1. Help
  2. Using the System
  3. Self-Service Portal
  4. Self Service Design Fields
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Self Service Design Fields

Self Service Design fields configure the appearance and content of customer-facing portal pages.

The table below lists the fields of the Self Service Design form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Use design of directory account

The Use design of directory account box is available only in support domain accounts. It is checked when the self service design of the support domain account’s directory account is to be used when users access the self-service portal of the support domain account. When checked, the self service design of the support domain account is ignored.

CSS

The CSS field on the CSS tab is used to maintain the CSS code of the self service design. This CSS is applied to all parts of the self-service portal, with the exception of the homepage.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.

Homepage HTML

The Homepage HTML field on the Homepage HTML tab is used to maintain the HTML code of the self service homepage.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.

Homepage CSS

The Homepage CSS field on the Homepage CSS tab is used to maintain the CSS code that is applied to the self service homepage.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.

Global Navigation HTML

The Global Navigation HTML field on the Global Navigation HTML tab is used to maintain the HTML code of the navigation menu of the self-service portal.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.