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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Projects & Workflows
  3. Agile & Scrum
  4. Product Backlog Fields
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  1. Help
  2. Projects & Workflows
  3. Agile & Scrum
  4. Product Backlog Fields
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Product Backlog Fields

Product backlog field definitions and usage guidelines for Agile project management.

The table below lists the fields of the Product Backlog form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Name

The Name field is used to enter a name for the product backlog.

Disabled

The Disabled box is checked when the product backlog may no longer be related to other records.

Product owner

The Product owner field is used to enter the name of the product owner; the person responsible for managing the product backlog.

Description

The Description field is used to enter information such as the product goal, which can serve as a target for the team to plan against, the definition of done and the range of numbers that should be used to estimate the complexity of the backlog items.