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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Administration & Configuration
  3. Customization & UI
  4. PDF Design Fields
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  1. Help
  2. Administration & Configuration
  3. Customization & UI
  4. PDF Design Fields
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PDF Design Fields

PDF Design Fields form contains configuration options for creating custom PDF layouts and templates.

The table below lists the fields of the PDF Design form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Name

The Name field is used to enter a name for the PDF design.

Category

The Category field displays the design category that was selected when the PDF design was created.PDF designs can be prepared for workflow summaries, project summaries and dashboards.

Disabled

The Disabled box is checked when the team may no longer be related to other records, such as an approval task.

HTML

The HTML field on the HTML tab is used to maintain the HTML code of the PDF design.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.

CSS

The CSS field on the CSS tab is used to maintain the CSS code of the PDF design.

The maintenance of code in this field is supported by a code editor that offers special shortcut keys.