We’ve moved!

Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Knowledge Article Template Fields

Knowledge article template fields define the structure and default values for creating standardized knowledge articles.

The table below lists the fields of the Knowledge Article Template form and provides utilization guidelines for each field.

Field Label	Utilization Guideline
Subject	The `Subject` field is used to enter a short description that needs to be copied to the `Subject` field of a new knowledge article when it is being created based on the template.
Disabled	The `Disabled` box is checked when the knowledge article template may not be applied.
Service	The `Service` field is used to select the service for which the knowledge article template is made available.
Service instances	The `Service instances` table field is used to add service instances for which this knowledge article template is made available.
UI extension	The `UI extension` field is used to select the UI extension that is to be added to a knowledge article when the template is applied to it.