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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Using the System
  3. Knowledge Base
  4. Knowledge Article Template Fields
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  1. Help
  2. Using the System
  3. Knowledge Base
  4. Knowledge Article Template Fields
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Knowledge Article Template Fields

Knowledge article template fields define the structure and default values for creating standardized knowledge articles.

The table below lists the fields of the Knowledge Article Template form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Subject

The Subject field is used to enter a short description that needs to be copied to the Subject field of a new knowledge article when it is being created based on the template.

Disabled

The Disabled box is checked when the knowledge article template may not be applied.

Service

The Service field is used to select the service for which the knowledge article template is made available.

Service instances

The Service instances table field is used to add service instances for which this knowledge article template is made available.

UI extension

The UI extension field is used to select the UI extension that is to be added to a knowledge article when the template is applied to it.