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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Configuration Manager
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  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Configuration Manager
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Configuration Manager

Configuration Manager role provides permissions to maintain configuration items and related account records.

A user whose Person record is linked to the Configuration Manager role of an account is able to maintain (add and edit) the following records of that account:

People with the Configuration Manager role of an account can be related as the configuration manager to one or more teams of that account. The configuration manager of a team is the person who is responsible for maintaining the information of the configuration items that the team supports.

The Specialist role is a prerequisite for the Configuration Manager role.